Refund policy
Return & Refund Policy
At MamaEaze, customer satisfaction is important to us. If you experience any issues with your order, please review our policy below.
Returns
We accept returns within 14 days of delivery for eligible items. To qualify for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging
- Not show signs of wear, damage, or misuse
To start a return request, please contact us at:
Please include:
- Your order number
- Your full name
- A description of the issue
- Clear photos or videos of the product
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photo evidence.
To help protect both our customers and our business, photos of products and packaging may be taken before shipment as proof of the item’s condition and accuracy prior to dispatch.
These records may be used during investigations regarding damaged, missing, incorrect, or fraudulent claims.
Refunds
Once your return or claim has been reviewed and approved, your refund will be processed back to your original payment method within 5–10 business days.
Please note:
- Shipping fees are non-refundable unless the item arrived damaged or incorrect.
- Refund processing times may vary depending on your payment provider or bank.
Non-Returnable Items
We do not accept returns for:
- Used products
- Personal care items after opening
- Gift cards
- Final sale or clearance items
Lost or Stolen Packages
MamaEaze is not responsible for packages marked as delivered by the shipping carrier. If your package is lost in transit, please contact us and we will do our best to assist you.
Contact Us
If you have any questions regarding this policy, please contact us at: